How TrustPay works
TrustPay is simple: the money waits safely in the middle until both sides are happy. Here’s the whole journey for buyers and for sellers.
What it looks like in real life
A protected deal is just a normal chat — with TrustPay holding the money in the middle.
If you’re buying
- 1
Find what you want
Shop on Instagram, Facebook or anywhere else, exactly as you do now.
- 2
Create a TrustPay transaction
You or the seller starts a transaction describing the item, the price and the delivery terms.
- 3
Pay TrustPay
You pay us — not the seller. The seller is notified that the money is secured.
- 4
Receive your order
The seller ships. You inspect what arrives against what was agreed.
- 5
Confirm or dispute
Happy? Confirm and we release payment to the seller. Not happy? Open a dispute within 3 days and we step in.
If you’re selling
- 1
Get verified
Submit your details once — verification takes less than 24 hours.
- 2
Offer TrustPay at checkout
Share a TrustPay transaction with your buyer instead of asking for a risky direct transfer.
- 3
Ship with confidence
You only ship after we confirm the buyer’s money is with us.
- 4
Buyer confirms delivery
Once the buyer confirms — or the dispute window closes — the payment is yours.
- 5
Get paid
We transfer the money to your account. No chargebacks, no fake payment screenshots.
What if something goes wrong?
If an order never arrives or isn’t what was agreed, the buyer opens a dispute within 3 days of delivery confirmation being requested. Our team reviews the evidence from both sides — photos, chat history, courier tracking — and either releases the payment to the seller or refunds the buyer in full.
- Disputes are free to open
- Most disputes are resolved within 3 working days
- Decisions are based on evidence from both sides